Frequently Asked Questions
Frequently Asked Questions

What is Virtuoso?

Virtuoso reflects Dr. Oetker’s many years of baking expertise and never-ending passion for ensuring that perfection is baked into every pizza we make. The Virtuoso is someone who excels above and beyond in the performance of their chosen art form. In our case, it’s crafting best-in-class, premium pizza by applying very deliberate techniques, imagination and creativity to produce a frozen pizza that is so good you will forget it was ever frozen.

Did the recipes change too?

The recipes remain exactly the same as they were when they were Ristorante flavors. The pizzas have the exact same delicious taste but with a new brand name and updated packaging to more accurately reflect the best-in-class, quality pizza that has always been inside the box.

Why did the flavor names change?

We’ve simplified our flavor names to make it easier for you to choose your favorite pizza and to readily see our fresh-picked vegetables, unique cheeses and flavorful meats. Please see names below for reference:

Ristorante Virtuoso
Mozarella Mozarella & Pesto
Spinaci Signature Spinach
Pepperoni Pesto Pepperoni Pesto
Pollo Seasoned Chicken
Quattro Formaggi Four Cheese
Formaggi & Pomodori Tomato & Goat Cheese
Vegetale Vegetable Medley
Funghi Mushroom
Speciale Pepperoni & Ham

Are Virtuoso pizzas egg/peanut/nut free?

At Dr. Oetker, we have in place an allergen control program to minimize the risk of allergen carry-over during production by implementing proper cleaning and inspection monitoring programs.  Our facility which produces the Virtuoso Pizza does not use any egg, peanut or nut ingredients in the production plant. It is our policy to ensure that the product label accurately reflects the presence of food allergen ingredients in the product. It is recommended that where concern exists regarding food allergens that the user contacts Dr. Oetker USA LLC. for current information.

What’s the suggested retail value for Virtuoso Pizza?

All retail stores have their own pricing policy. However, price range for Virtuoso Pizza is $5.99 to $6.99.

In which varieties is Virtuoso Pizza available?

This crispy thin-crust pizza with its fresh and flavorable toppings and real Italian taste is available in 9 delicious varieties:Mozzarella & Pesto, Signature Spinach, Pepperoni Pesto, Seasoned Chicken, Four Cheese, Tomato & Goat Cheese, Vegetable Medley, Mushroom, Pepperoni & Ham.

How do I prepare my Virtuoso Pizza?

Conventional oven: Preheat the oven to 425°F, and remove pizza from all packaging. Place frozen pizza directly on the middle oven rack, and bake for 10 – 12 minutes or until cheese is melted and crust is golden brown. Barbecue: Preheat the oven to 425°F, and remove pizza from all packaging. Place frozen pizza directly on the middle oven rack, and bake for 10 – 12 minutes or until cheese is melted and crust is golden brown.

Grill: Preheat grill to medium (approx. 400°F). Remove the pizza from all packaging. Place frozen pizza on baking sheet and place baking sheet on grill. Close lid and cook for 12-14 minutes and until crust is golden brown and cheese is melted, rotating frequently.

How to Grill a Thin & Crispy Dr. Oetker Pizza

Conventional Oven: Preheat grill to 400°F, and remove pizza from all packaging. For crispier crust, place frozen pizza directly on the heated grate, for a less well-done crust, place on heated baking sheet or pizza stone. Bake for 11 – 13 minutes or until cheese is melted and crust is golden brown.

Grill: Preheat grill to medium (approx. 400°F). Remove the pizza from all packaging. Place frozen pizza on baking sheet and place baking sheet on grill. Close lid and cook for 11 - 13 minutes until crust is golden brown and cheese is melted, rotating frequently.

Is the Virtuoso Pizza microwaveable?

No, the Virtuoso Pizza is not microwaveable, but see above on how you can prepare your pizzas to perfection.

How do I properly store my baked goods?

All cakes should be covered to keep them at their freshest. Plain cakes keep well in a ventilated cake tin or bread box for several days. Cakes with whipped cream or cream filling should be refrigerated until served for best results.

Can I freeze my baked goods?

Yes, unfrosted or butter frosted cakes may be wrapped in plastic wrap and frozen for up to 2 weeks. For a soft frosting, freeze cake unwrapped for several minutes; then as soon as top is firm, cover with plastic wrap.

How do I thaw my baked goods?

All baked goods should be thawed at room temperature. The time required for thawing depends on the type of product, but it's usually 3 to 4 hours. Pies with fruit fillings require a longer period of time to thaw than those filled with whipped cream or cream fillings.

How do I read the best buy 4-digit code on the premium dessert boxes?

We use the Julian calendar to code when our products have been manufactured.  The four-digit code resembles the day of the year the product was manufactured (i.e.: 001 = January 1st, 032 = February 1st, 352 = December 31st).  The last digit of the code is the year the product was manufactured (i.e.: 1 = 2011, 2 = 2012).  All premium desserts have an 18-month shelf life.  18-months from the date used in the Julian calendar is the expiration date.  As this can be a confusing task, in 2013 we changed to a more conventional "best by" date on the end of all of our products.     

Why is the bottom crust of my pie soggy?

Shiny pans can give your pie a soggy bottom. To avoid this, go with dull-finished aluminum or glass pie pans instead.

Why is it helpful to brush beaten egg on a pie crust before adding the filling and baking the pie?

This technique helps prevent soggy pie crusts because the egg protein forms a shield between the dough and moist pie filling. Since the coagulating temperature of the egg mixture is lower than the jelling temperature of the filling, you reduce the period in which the water in the filling comes in direct contact with the crust.

Do you have any tips for preparing pie pastry?

Yes, keep the following pointers in mind when making your pie pastry: Choose dull-finished aluminum or glass pie pans. Shiny pans can give the pie a soggy bottom. Prick an unfilled pastry shell before baking. If the pastry shell is to be baked before it is filled (such as with lemon meringue), prick the bottom and sides with a fork just enough to keep it from puffing during baking. If it does begin to puff, reprick the crust. Don't prick the bottom too much or the filling may seep under the pastry.

Can I add my favorite dried fruits or nuts to a prepared mix?

Yes! Be creative! Add your favorite fruits (dried or fresh), nuts, baking chips, raisins, etc., to a prepared mix for wonderful new taste sensations while still saving time and enjoying the ease of using a mix. To prevent sinking, toss dry fruit or raisins in flour before adding them to the mix.

How do I prepare my baking pans?

Always prepare your pans before mixing the batter. The texture and volume of the baked product can be affected by allowing the batter to sit in the bowl while greasing pans. To properly prepare baking pans, brush the bottom of the pan with margarine, butter, shortening or cooking spray. Sprinkle the bottom and sides with a bit of flour, rolling the pan to ensure it is evenly coated; then discard the excess flour from pan. Hint: When making a chocolate cake, use cocoa to prepare pans so that when baked, the cake does not show a coating of white flour.

Why can't I remove the cake from the pan?

This is caused by improper greasing of the pan. To facilitate the removal of the cake, place a hot, moist cloth around the pan and then let stand for a few minutes. Repeat, if necessary.

Why does my cake has tunnels in it?

Tunnels may result from overstirring the batter or baking at too high an oven temperature.

Why is my cake brown on the outside but not yet cooked inside?

Cover it with foil or waxed paper, and check your oven temperature. The oven may be too hot.

Why did my cake not rise?

This can be caused by insufficient rising agents such as baking powder, beaten egg white or yeast. Oven temperature may be too low, or there may be too many liquid ingredients used (including eggs, milk, etc.). Hint: Unless otherwise stated, most recipes use large-sized eggs.

What can I do to prevent the surface of my cheesecake cracking?

Place the cheesecake on the lower oven rack to bake. If baked on a high rack, the surface will dry too quickly and the evaporating liquid of the cheese will crack the surface.

Does food bake more quickly in a glass than in a metal container?

Yes. This is because the transparency of glass allows radiant heat to pass directly through it, absorbing comparatively little of that energy in the process. Cooks using a recipe based on figures for a dark-surfaced pan and baking in one made of oven-proof glass must either shorten the baking period or lower the oven temperature by 10°F. When the recipe is designed for a shiny pan and you use a Pyrex container, decrease the temperature by 25°F.

Can mixes be doubled?

Absolutely. Cookie mixes, pouch cakes and muffins can be successfully doubled.

How do I know my baked goods are done?

Poke a toothpick into the center of the cake. If it comes out dry, the product is done. If the batter sticks to the toothpick, continue to bake a little longer.

Can I use the mousse as a filler or frosting?

Yes, you can use the prepared mousse as a filler in your favorite pie shell or dessert cup.  You could also use it as a frosting once it had thickened. 

What is the source of the gelatin in our mousse premium desserts?

The gelatin is from a beef base

Do you translate recipes from other Dr. Oetker sites around the world?

We are sorry to say that at this time, we do not offer translation as a service.

Can I use Dr. Oetker Instant Dry Yeast in my bread machine?

Yes. Dr. Oetker Instant Dry Yeast has been successfully used in bread machines.

Are dry and fresh yeasts interchangeable in recipes?

Yes, the two kinds of yeast can be used interchangeably. One envelope of active dry yeast is equal to 1 (1/2 ounce) cake of compressed fresh yeast.

What is the difference between dry yeast and fresh yeast?

Yeast is a tiny living plant that produces carbon dioxide gas, causing dough to rise. There are two kinds of yeast available today: active dry yeast, granulated in form, and cakes of compressed fresh yeast. Fresh yeast works quickly in a warm dough. It can be refrigerated. Dr. Oetker Instant Dry Yeast has all the properties of fresh yeast. It can be mixed with flour without premixing in a warm liquid, and it can be stored for up to 18 months in a cool, dry place without losing its strength.

What is Whip it?

Dr. Oetker Whip It is a starch product. It binds the liquid parts of the whipped cream together. Whip it enables whipped cream to remain stiff for several hours.

Why does my clear glaze turn opaque?

Glaze may turn opaque when stirred too much during cooling. This traps small air bubbles inside the setting glaze. Stirring carefully with a wooden spoon instead of an egg beater will prevent this problem.

Do Dr. Oetker Baking Aids and Premium Desserts contain allergens?

Dr. Oetker USA complies with all American allergen labeling requirements. Allergens that must be declared in the United States include: Treenuts, peanuts, soybeans, wheat, eggs, milk, fish, crustacean shellfish, and sulphites. Allergens that are in our products are labeled either in the ingredient declaration (example: wheat flour, sodium caseinate (milk)); and/or listed in a “contains” statement (example: Contains: wheat, milk).   We also require all of our suppliers to have allergen cleaning procedures in place. Where our suppliers are not in a position to guarantee that these procedures can avoid getting trace amounts of an allergen in the raw materials they supply us, as an extra safety step we put a “may contain” statements on those respective products.  For more specific information about a certain product, please contact our customer service department directly.